SuperHost® is a suite of quality, affordable customer service training courses for front-line employees.
Portage College is excited to deliver SuperHost® training courses, including the online courses Foundations of Service Quality and Service for All™, as well as the in-person Community Host course at our campuses in Lac La Biche and St. Paul.
Portage College is dedicated to equipping individuals in the tourism and hospitality industries with the skills and knowledge needed to provide exceptional customer service.
Maximisez la fidélisation de vos clients et augmentez vos profits avec les cours SuperHost
Nistawêyihtâkosin k'pamihiwêwin
Take your customer service skills to new heights and excel in the tourism and hospitality industries with SuperHost® training offered by Portage College.
If you would like to receive more information about our SuperHost® Training program,
contact us and we'll get back to you as soon as possible.
For Employers
For Students
If you are an employer you will be able to apply for the Canada-Alberta Job Grant for your present or future employees who have completed 21 hours of training. The Canada-Alberta Job Grant is a training program where you apply on behalf of your present or future employees for eligible training costs. You decide who gets training and what type of training may be needed for your employees.
The Canada-Alberta Job Grant offers funding to employers who have present or future employees
who have completed 21 hours of training. (One online badge course is 6 hrs.).
Portage College is offering nine, 6 hour long business micro-credential badge courses that compliment SuperHost® training. By combining the three SuperHost training courses and one Portage College business micro-credential badge course, your employee will have over 21 hours of training, making your business eligible for the Canada-Alberta Job Grant. You can select which badge you would like to complement your SuperHost® training with.
Inquire today to learn more about subsidised funding and micro-credential badges available for your team.
| What's in it for me? | What's in it for my Business? |
|---|---|
| What's in it for me? Competitive advantage in the job market. | What's in it for my Business? Improved overall customer satisfaction. |
| What's in it for me? Enhanced transferable skills such as communication, adaptability, and resourcefulness. | What's in it for my Business? Increased recognition for service excellence. |
| What's in it for me? Increased confidence and professionalism. | What's in it for my Business? Improved employee competence and a happier, more productive workplace. |
| What's in it for me? Certificate upon completion. | What's in it for my Business? |
Length: 6 hours - Online Delivery - Certificate
SuperHost® Foundations of Service Quality is a comprehensive online course available through Portage College, delivering practical training in providing quality service. Designed for individuals in customer-facing roles, including new or returning workers, it covers essential customer service skills, communication, teamwork, and service recovery techniques.
Length: 8 hours - Online Delivery - Certificate
Service For All™ is an online course that emphases the importance of inclusive customer service to meet the diverse needs of visitors and locals. Topics covered:
Empathy & Sensitivity, Diversity Awareness, Recognizing specialized customer groups, Delivering personalized service and Ways to tailor service for customers from varying ethnic, social, and economic backgrounds.
In Person Delivery
Portage College offers the Community Host program, an in person training course designed to build customer confidence and create remarkable visitor experiences in your community.
Participants, including local businesses, employers, and volunteers, will learn valuable skills such as making a great first impression, implementing consistent community health and safety practices, understanding the importance of tourism for the local community, identifying visitor profiles and motivations, and effectively promoting local products and services.
Ready to Stand Out in Your Industry?
Elevate your service skills and differentiate yourself in the competitive tourism and hospitality sectors.
Funding is available for employers only.
