The final micro-credential focuses on guest retention and practical application. Learners will explore strategies for following up after a sale, building guest loyalty, and creating memorable experiences that encourage repeat visits—especially important in agritourism, where seasonal traditions and personal connections drive long-term success. Through the analysis of real-world case studies, students will apply their skills by evaluating actual sales scenarios, identifying effective strategies, and reflecting on lessons learned to prepare for real-world interactions in tourism and hospitality environments.