LEARNING TECHNOLOGY SUPPORT SPECIALIST

Information Technology

Location: Lac La Biche Campus

Job number: 25-008

Position type: Full-time term continuous

Posting date: August 21, 2025

Salary:$4,029 to $5,225 per month

Closing date: We will begin reviewing resumes August 29, 2025


ABOUT THE POSITION

Portage College is actively seeking a highly motivated and tech-savvy individual to join our Learning Technology Support team. This position provides first level support for Moodle (our Learning Management System), video conferencing, audio visual equipment and other classroom technology and application support for our students and faculty.  Key responsibilities include:

• Conduct and/or provide support during new student intake orientations. Maintain and update our “Introduction to Learning Technology” session.
• Respond to all requests for Moodle support and provide timely and appropriate resolutions; escalate trouble calls as needed.
• Assist faculty and developers in best practices for Moodle blocks and plugins, uploading and editing course content, importing quizzes and questions using Respondus, and importing/exporting content between course sites.
• Assist students in the use of Moodle and any external applications required for their course needs. Escalate issues as needed to external application supports.
• Provide support for use with Class for Zoom, Class for web.
• Provide support to Microsoft Office and Office 365 products and services, as well as the LinkedIn Learning platform.
• Assist with printing problems.
• Ensure proper tracking and reporting of support calls.
• Prepare and maintain support documents, how-to manuals, and guides for learning technologies.
• Ensure knowledge of Moodle platforms is up-to-date, and assist in researching new trends.
• Provide local and remote support for video conference sessions, which include troubleshooting and basic fixes; escalate calls as required.

QUALIFICATIONS AND EXPERIENCE

• Post-secondary education in an IT related field is preferred. Applicants with a high school diploma or unrelated post-secondary education, plus several years of work-related experience with technology and IT will also be considered.
• Experience with Moodle as a user; some administration skills and/or experience with other asynchronous and synchronous learning management systems would be an asset.
• Strong experience and knowledge of PCs and Windows 10 and 11, Apple systems and MacOS, and mobile devices running iOS and Android.
• Experience with Office 365 products and services (Outlook, SharePoint, OneDrive, Teams, etc.)
• Experience with common software applications such as Microsoft Office (Word, Excel, PowerPoint, etc.)
• Ability to setup and troubleshoot home computer systems, laptops, and peripherals.
• Experience using video conference and audio/visual equipment and controls.
• Excellent problem solving and interpersonal skills, the ability to work independently, under pressure and to coordinate a wide variety of tasks with efficiency.
• Flexible, as hours of work will include on-call evening shifts on a rotating schedule.
• Successful applicant will be required to provide a current police information check.

As an employee at the College, you will benefit from generous paid time off, participation in the College pension and benefits plans and have access to a strong professional development fund that allows employees to grow and develop professionally by taking college or university courses, or attending conferences or workshops.


HOW TO APPLY

Portage College is committed to building a skilled, diverse workforce reflective of Canadian society.

Please note we do not accept third-party resume and cover letter submissions.

The College appreciates the interest of all applicants, however, only those selected for an interview will be contacted.


Apply Now!

About Portage College